Frequently Asked Questions
Earring Materials and Comfort
Q: Are the Earrings Hypoallergenic?
Our stud earrings feature hypoallergenic stainless steel posts, while hooks and other styles typically use S925 silver or stainless steel. We provide detailed metal information in each product description to help you make an informed choice.
Product Characteristics
Q: How Lightweight Are Your Polymer Clay Earrings?
Our polymer clay earrings are designed for comfortable, all-day wear. Most pairs weigh between 3 and 5 grams, offering a lightweight accessory that combines style and comfort without weighing down your ears.
Q: Are Polymer Clay Earrings & Pendants Durable?
Our earrings are crafted to be durable and slightly flexible, providing a balance between strength and comfort. However, they still require careful handling to maintain their quality and appearance. Avoid bending or applying excessive pressure to the pieces to prevent breakage
Care and Maintenance
Q: How Do I Care for My Polymer Clay Jewelry and Accessories?
While our pieces are crafted to be durable and slightly flexible, they require thoughtful care.
- Avoid showering or swimming with them on.
- Store them in the provided protective bag or a dedicated jewelry box, and maintain them in a clean, dry environment.
- When needed, clean gently with a damp cloth, or mild soap and water.
- Use the included polish cloth to preserve metal components.
- Handle with care to prevent potential scratching or damage.
Q: Can I Clean My Polymer Clay Jewelry and Accessories with Water?
You can clean your jewelry and/or accessories with a damp cloth, or mild soap and water. Ensure they are dried thoroughly.
Shipping and Processing
Q: How Do You Ship?
Packages are shipped via USPS. The accuracy of shipping information is crucial. USPS recommends a 30-business-day wait before filing a lost package claim.
Q: What is Your Processing Time?
Standard processing time is 3-5 business days. Shipping times will be determined based on location, and tracking will be provided. We will promptly communicate any potential delays.
Q: Do you ship internationally?
Orders are currently shipped to United States, Eurozone countries (e.g., Germany, France, Italy, Spain), Canada, United Kingdom, Australia, New Zealand, Mexico, Sweden, Norway, Denmark, Poland, Japan, Malaysia, and Singapore. International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.
Q: What payment methods do you accept?
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and, depending on your location, we also accept Klarna/AfterPay and local payment methods.
Q: What name will appear on my financial statement?
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.
Policies
Q: What If I Change My Mind About My Purchase?
Please note that all sales are final. We do not accept returns or offer exchanges simply because you've changed your mind. We encourage careful consideration before purchasing. To help you make an informed decision, our product descriptions include:
- Detailed imagery of each piece
- Approximate measurements
- Color representation
- Precise product specifications
Our policy is designed to reflect the unique, handcrafted nature of our polymer clay pieces.
Q: What is Your Quality Guarantee?
We are committed to delivering high-quality, handcrafted jewelry and accessories. Each piece is uniquely handmade, and we guarantee the quality of our products. Significant quality issues will be addressed through replacement or refund.
Q: How Do I Report a Quality Issue?
To process a quality claim, provide clear, well-lit photographs, include your order number, and email documentation to contact@support.evolverdesigns.com.
Q: Can I Cancel My Order?
Cancellations are possible within 48 hours of placement. Use the link in your confirmation email to modify your order.
Q: What is Your Return Policy?
You have a 30-day window to report quality issues after receiving your order. Photographic evidence is required for quality-related claims. *Orders are non-refundable unless meeting specific quality criteria.
Q: How are refunds issued?
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.